shipping & return policy

A ship needs water to float. And the prettiest ships have sails

&  everything else you need to know when you order at R/R.


traveling costs money

dutch shipping costs

The Dutch are famous for being sailors and for being cheap skates too. Shipping within the Netherlands will  cost you: 

  • mail box package: €3,90
  • 0-2kg  package to home address: €6,50

european shipping costs

We love to sail around in Europe. It sure is a nice part of the globe. But the further we travel, the more expensive it gets! For now we only ship to a few countries (see below).

  • sending costs Belgium, Germany, Austria, Italy*, Spain*: €13,-
  • sending costs Poland: €18,50

ships need water

only in parts of eu

The Random/Rude ships only sail and deliver in a few  European countries: 

  • Austria
  • Belgium
  • Germany
  • *Italy (excl. San Marino & Vatican City)
  • The Netherlands
  • Poland
  • *Spain (inc. Balearen, excl. Canary islands)
  • & Switzerland

sailing takes time

departure time

We only wave goodbye to the cargo ship on Fridays at 16h. If your order is placed later than 16h, it will be processed a week later. 
As an added rudeness, we don't process orders during official holidays. Mostly because we're too busy eating. 

time of arrival

All of our orders are included with a track and trace code and sent with the Dutch PostNL postal service. Your order will be delivered in 1 or 2 workdays (Sundays & Mondays not included). However, due to the corona, packages can be delayed. Check your track and trace code for updates.

pirates etc.

Random/Rude always has the right to deviate from delivery times, in case of storm/ other weather situations, system errors or problems with third parties (such as lazy suppliers and delivery people) and other unexpected situations (like pirates, etc.).


lost luggage

change of destination

It's not possible to change/ adjust or cancel the address after ordering. #howrude

lost / damaged package

When you're unlucky and receivee an order which you didn't order/ or if arrived damaged / or didn't arrive at all, please contact us! We will collect the order and give you a refund or replace it with an original, undamaged item. 


round trip

return orders

  • Items can be returned within 14 days of ordering them.
  • If you want to return a package (or a part of it): send us an e-mail.
  • We will refund your order (excl. the shipping costs). The costs for returning the item are yours.
  • Your refund will be processed when we received the package. You'll receive a confirmation by e-mail. The time of refund varies, but is mostly completed within 3 days.
  • The item needs to be undamaged, unchanged and  if applicable; in its original packaging.

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